Client Success

Infinit-I Client Success Team

Infinit-I Workforce Solutions invests heavily in our Client Success team. Our success is measured by your success: our end goal is for you to achieve the results YOU want for your unique business. Your dedicated Client Success Representative (CSR) will do everything in their power to ensure that you are successful in using our product.

Every client of Infinit-I Workforce Solutions is paired with a Personal Client Success Representative, dedicated to your success with the platform. Your Client Success Rep becomes an extension of your company and gives you a direct phone number to reach them when you need their assistance.

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Get started with Infinit-I Fastrac Onboarding

Three Easy Steps

1

Schedule Your Fastrac

Our Fastrac Onboarding Program ensures you have immediate success setting up and using Infinit-I Workforce Solutions.

2

Design Your Plan

Your Client Success Representative will help you create an implementation plan and then walk you step-by-step through using the system.

3

Customize Your System

Working with Infinit-I is like adding an extra administrative member to your team, without adding another salary.

From importing your first user list to scheduling your first assignment, Fastrac is designed to get you up and running quickly. You never pay extra for system support, guidance, or help.

How Your Personal Client Success Rep can help

Our mission is to become a trusted extension of your company that strengthens internal company/employee relations while progressively impacting your bottom line.

Here are just some of the ways that your Dedicated Client Success Representative will help you succeed with Infinit-I Workforce Solutions:

Ensures Your Success with the System

Your Dedicated Client Success Rep monitors your usage of the system and offers personalized recommendations for increased performance. Prior to the launch of Infinit-I for your business, your CSR is available to teach your managers how to use the system. With Infinit-I you will never waste time and energy on figuring it out yourself.

Check-in Calls – scheduled Quarterly, Monthly or even Weekly

Your Personal Client Success Rep will work out a schedule of recurring check-ins with the administrator of your system at a time and pace that is most convenient for your schedule. Assistance from us is always just a phone call or email away.

Answers all Tech Questions from Drivers/Employees

Employees and drivers in your company have access to your Personal Client Success Rep as well. If a driver forgets their login, or an employee is having trouble completing an assignment, your dedicated Client Success Representative is available for your entire company.

Assists With All Administration Functions

Your Personal Client Success Rep will:

Upload user lists
Set-Up user groups
Make Assignments you select
Set-Up and Run Reports for you
Customize your company-branded Infinit-I Homepage

Unlimited Contact and Service, at no additional costs

No hidden fees – your Dedicated CSR is available as often as you need them, at no additional cost to you.

Ready to see how Infinit-I can digitally transform your business?

Request a personal demo of Infinit-I Workforce Solutions today or experience the power of our system in-person at an upcoming Engage Event seminar.

Client Success Testimonial

“The customer service is outstanding. There isn’t any company that I’ve ever worked with, no matter what service they’re offering, that has customer service like Infinit-I. They make your job a whole lot easier. It’s really beneficial. It’s like having an extra safety person there.”
Super Service, LLC
Jay Thomas, Executive Director

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